Hello,
Thank you for reaching out to us regarding the issue with your Rank Math PRO purchase. If you believe you may have purchased the PRO plan under a different email address, we can assist you in merging both accounts or changing the email connected to your PRO account.
To proceed with merging accounts or changing the email address, please follow these steps:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a one-line summary of the issue.
- Enter the necessary details in the Ticket Question section.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- If merging accounts, select one email as your preferred email address.
- Ensure to include the email address used for purchasing the PRO plan or a screenshot of the invoice from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and proceed with changing the email connected to it or merging it with your FREE account as requested.
If you encounter any difficulties during this process or have further questions, please don’t hesitate to let us know. We are here to help you with any concerns you may have.
Thank you for your patience and cooperation.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Where Is My Rank Math PRO License Key?
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked the email address you mentioned but that email address is not registered to our system.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We need to see the order number that starts with RANKMATH23####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Does that transaction from PayPal show as an authorization or complete?
It seems that is just the authorization judging by the wording in the image and in such cases, you need to wait for the completion of the transaction before being granted access to the PRO plugin.
If the transaction triggered a security flag in our payment provider it would remain in that state until the system can verify whether the purchase is legitimate or not.
Don’t hesitate to get in touch if you have any other questions.
Are you joking? The money has been removed from my account
Hello,
We haven’t received any information about this transaction on our end yet. I suggest that you contact PayPal to resolve this issue. Usually, authorizations like this can take a few business days to complete or cancel. However, you may be able to speed up the process by contacting your bank or PayPal.
Thank you for your patience and understanding.
Check again this is ridiculous
Hello,
It appears you made the payment using s********@g********
We have fixed it for you, and now you can log in to that account. If you want, you can reset the password here:
https://rankmath.com/my-account/
If you want, we can merge both accounts for you so you can use the one you want. Do let us know which one is your preferred account to keep.
Hello,
Sure we can merge the accounts for you. Can you confirm which email you’d like to use as your login?
We are looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.
Don’t hesitate to get in touch if you have any other questions.
