Purchased but still says free version only?

#838336
  • Resolved Declhan

    1 year, 9 months ago

    Rank Math pro

    I purchased pro version but when I login with the account created for me it says I only have the free version

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I’m sorry to hear about the issue you’re facing with your Rank Math PRO purchase. If you have purchased the Rank Math PRO version but are still seeing the free version when logged in, it might be due to a mismatch in the email address associated with your PRO account.

    To resolve this, please follow these steps:

    1. Log into your Rank Math account using the email address you used for the PRO purchase.
    2. Download Rank Math PRO from your dashboard.
    3. If you are unable to access the PRO version, it’s possible that you upgraded using a different email address. In that case, you need to contact our support team to merge both accounts or change the email connected to the PRO account.

    You can reach out to our support team by visiting Rank Math Support and opening a ticket. Provide the necessary details, and our team will assist you in resolving this issue promptly.

    If you have any further questions or need assistance, feel free to ask. We’re here to help!

    Thank you for your understanding and patience.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Princess

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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