Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO access despite renewing your membership in December. To resolve this, please follow these steps:
- Log into your Rank Math account.
- Download Rank Math PRO from your dashboard.
- If you are unable to download it, you might have upgraded using a different email address. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account.
If you encounter any difficulties during this process or have further questions, feel free to reach out to our dedicated support team. We are available 24/7, 365 days a year to assist you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have transferred your subscription to this account.
Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Lastly, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
