Hello,
We apologize for the inconvenience you are facing. Thank you for bringing this to our attention. We understand that you have purchased the Business level of the plugin, but the license label still shows as “Free” in your account.
To resolve this issue, we recommend refreshing your license status by navigating to the Rank Math dashboard in your WordPress admin area and then clicking on the “Rank Math” menu item. After that, click on the “Dashboard” tab and then click on the “Refresh License Status” button.
If the issue persists after refreshing the license status, please assign this ticket to our support team by clicking on the “Assign to Human Agent” button below. One of our support agents will assist you further with this matter.
Thank you for your understanding and patience.
Sources:
🚀 Anniversary Blowout Sale! – DISCOUNT + Offers Worth $15K+
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
