Purchased but account not activated

Hello,

Thank you for reaching out to us regarding the activation of your Rank Math account after a successful purchase. We apologize for any inconvenience this may have caused.

To activate your Rank Math account after purchasing, please ensure that you have followed the necessary steps correctly. If you are facing issues with the activation, please provide us with the email address associated with your Rank Math account and any relevant details from the bank transaction email screenshot you shared.

Once we have this information, we will investigate further and assist you in activating your account promptly. Thank you for your patience and cooperation.

If you need any further assistance or have additional details to share, please feel free to reply here, and we will be happy to help.

Sources:
How to Upgrade to Rank Math PRO » Rank Math
Where Is My Rank Math PRO License Key?
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Install Rank Math PRO Using Composer?

Hello,

Thank you for contacting support.

It seems that the subscription was associated with the email address we shared in the sensitive data section.

Would you want us to merge the accounts for you? If so, under what email address?

Looking forward to hearing back from you.

Hello,

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

If that does not help, we might need to take a closer look at the settings. Please open a new ticket here and include your WordPress & FTP logins in the designated Sensitive Data section.
https://support.rankmath.com/product/rank-math-pro-business/?view=all

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.