Hello Stefan,
We apologize for the inconvenience you’re facing. When you upgrade to a PRO plan with a different email address, it can cause your account to still show as free. To resolve this, you can contact our support team to merge both accounts or change the email connected to your PRO plan.
To do so, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the email address you used for the PRO plan and the email associated with your free account.
In the Sensitive Data section, enter the email addresses you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address. You may also include a screenshot of the invoice you received from FastSpring.com.
Once done, click the SUBMIT YOUR TICKET button. With the details provided, our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
Thank you for reaching out, and we appreciate your understanding as we work to resolve this for you.
If you have any further questions or need assistance, please feel free to let us know by replying to this ticket.
Best regards.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
