Purchase succeeded or failed?

#682413
  • Resolved Volker Nurnberg

    5 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    Hi,
    I purchased RankMath Pro on Thursday (yesterday), but I don’t see it in my account (v***************@r***********). I like to join that license for a new website, not the one in my account (jobnavigation). Can you please check about my license?
    I didn’t receive an email from Fastspring but I see the request in my Paypal Account.
    And you sent me out an email confirmation (see below).
    Volker

    Hello,

    Thank you so much for your purchase of Rank Math SEO plugin.

    As part of your purchase, you have also been provided a 15-day free trial to Content AI, our premium AI SEO solution for WordPress.

    Congratulations!

    You can take it for a spin and use it to take your content game to the next level. You can watch this video about what Content AI can do for you.

    Here is a brief summary of how Content AI helps up your SEO game:
    – 7500 Credits for Generating SEO Content or Researching Competitors
    – 40+ Tailored AI Tools for Writing Blog Posts, Product Descriptions, and More
    – 125+ Curated AI Prompt Templates
    – Access to RankBot, Your Own AI-powered SEO Assistant

    After your trial expires, you will be automatically charged $47.88 a year unless you cancel.

    We will send you a reminder 7 days before that along with the cancellation link. But, we are sure you are going to love it and use Content AI to 60x your productivity.

    If you have any questions, feel free to open a support ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    Volker Nurnberg

    5 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    Hi Princess,
    yes, I purchased it again yesterday, second try worked. But the first one mentioned in the support ticket was aborted for any reason. May be worth it for you to check my 1st checkout.
    Volker

    Great

    5 months, 2 weeks ago

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Purchase succeeded or failed?’ is closed to new replies.