Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
This should update both the keywords and AI credits count in your WordPress dashboard.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
Hello,
Looking at the data in the account we can see the purchase for the Content AI credits, but we can also see that you seem to have used all of your credits already.
This could have been from a different website that was connected to your account or it could be used from a different account connected to this website, which we had to do this way to prevent any exploits. Can you please share the email address of the account that was previously connected to this website?
Looking forward to helping you.
k********@w***********************
k*********@g********
Hello,
Looking at the account we can see that you have used all the credits on the website connected to the account.
We have asked our accounts department to check this usage in detail and you should receive more information via email fairly soon about the situation.
Don’t hesitate to get in touch if you have any other questions.
still not working, can you refund
Hello,
We have replied to your email regarding this issue with more information.
We’ll continue the conversation over there.
Thank you.
