Publishing error on Wordpress website

#516732
  • We were going to purchase your pro version of the plugin but are receiving an error on our live site when trying to update or publish posts/pages. It plainly says “Update failed”. I’ve sent the full error log in the “Sensitive Data” section.

    If I deactivate the plugin, no errors are shown and the site works perfectly.

    We’re using https://loopia.se as web hotel, PHP version is 8.1 and the theme is custom-built. The Rankmath plugin works perfectly in our local environment.

    The site in question is https://fackapp.se.

    Cheers,
    Robin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It seems that the history log from the Instant Indexing feature is not getting retrieved.

    To get rid of this error please head over to WordPress Dashboard > Rank Math > Instant Indexing and submit a URL manually to the API to generate the log.

    After that, the post submissions should work without any issues.

    ​​​​​​​Don’t hesitate to get in touch if you have any other questions.

    Yup, that did it! Easy fix. Thanks for the quick reply.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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