Products – Robot settings no effect

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I logged in to your website and checked the settings.

I installed the Health Check plugin and checked for conflict but it is not working on your website.

However, we have seen this issue previously with the Buy Now Button for WooCommerce plugin.

Can you please disable this plugin and see if that fixes the issue?

If the issue is resolved, please get in touch with the plugin team and inform them about the issue, they should be able to fix it.

If the issue is not resolved after disabling that plugin, create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.

You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Looking forward to helping you.

Thank you.