Product URL redirect

#14989
  • Resolved TIGERMEDIA

    5 years, 2 months ago

    Rank Math pro
    Content AI Starter

    Hi, I have an issue I need to resolve ASAP. All my products are going via a redirect that strips the /product/ part from the URL and I don’t understand why since I don’t find that redirect in the settings and the option to strip is in marked as OFF – http://prntscr.com/p6a9od.

    So why do I still get this redirect – http://prntscr.com/p6a9sd – and how do I turn it off so my product url will be – domain.com/product/product-slug?

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • TIGERMEDIA

    5 years, 2 months ago

    Rank Math pro
    Content AI Starter

    Any update? This is pretty urgent

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This is very odd, I have passed this on to our developers for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    TIGERMEDIA

    5 years, 2 months ago

    Rank Math pro
    Content AI Starter

    Any news? It’s really urgent for me to fix this.

    Todd

    5 years, 2 months ago

    Rank Math free

    Hi Dror,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    That is happening because you have this redirect rule in your redirections.
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    Please disable that redirect and see if the issue persists.

    We look forward to your reply.

    TIGERMEDIA

    5 years, 2 months ago

    Rank Math pro
    Content AI Starter

    I disabled it but it didn’t help. How does that redirect has anything to do with the removal of the “product” in the URL of the products?

    The products are still showing without product in the url. for example – https://jackmonsonego.co.il/timberland-hagb00531bl/

    It should be – https://jackmonsonego.co.il/product/timberland-hagb00531bl/

    TIGERMEDIA

    5 years, 2 months ago

    Rank Math pro
    Content AI Starter

    I also deactivated all the redirections I have and it still redirect from product to the URL with no product. If all redirects are OFF, how does it still redirect? Where is the redirect rule that controls this?

    Pratik

    5 years, 1 month ago

    Hello,

    I updated the plugin to the latest version on your site and that seemed to have fixed the issue. Can you please confirm?

    The product page was wrongly redirecting to the page without the base when Remove Category base option was enabled in Dashboard >> Rank Math >> General Settings >> Woocommerce settings. We released an update yesterday addressing this issue.

    Please activate all the Redirections on your site, that shouldn’t cause any problem now.

    Hope that helps. If there is anything else, please let us know.

    Thank you.

    TIGERMEDIA

    5 years, 1 month ago

    Rank Math pro
    Content AI Starter

    Great, thanks.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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