Product Section has disappeared

  • The product section has disappeared from my WooCommerce site. It was fine before, but suddenly it has disappeared.

    The SEO for WooCommerce plugin is installed and activated, but now it is neither showing the section below the Product area in WordPress, nor is it showing in RankMath -> Titles & Meta -> Post Types.

    Please see the screenshots.

    Empty area below Products -> https://ibb.co/LRjcPQ5
    Titles & Meta -> https://ibb.co/v14bbHN

    Please help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hi,I have finally figured the conflict is due to Polylang.

    Is Rank Math & Polylang not compatible anymore, after the latest updates? Earlier everything was fine!

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Rank math works perfectly with Polylang on my installation.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Michael,
    I believe you rolled out a new update today? The problems seem to be fixed with it, so far. Will let you know if it crops up again. 

    Thanks a lot for your help!
    Cheers 🙂

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Product Section has disappeared’ is closed to new replies.