Product is not import when active Rank Math SEO Plugin

#117500
  • Resolved gopal garg
    free

    I have used the Rank Math SEO plugin. after activated the plugin, I am unable to import the product in woocommerce. Please let me know how I can be resolved the conflict ?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello
    Please let me know if you are available?

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    How are you importing the products? Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), you should check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello @Michael Davis

    Did you found any solution?

    Hello,

    I exported a number of your products then went through the import steps and they seem to import successfully, please check the screencast I have added in the sensitive section.

    Could you please create a screencast from your end if you are still having this issue so we can try replicating the same.

    Looking forward to helping you.

    It’s working fine. Thanks

    Hello,

    Glad it is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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