Product Category issue

Hello,

I’m sorry to hear that you’re experiencing issues while trying to save SEO details for your pages. There could be a few reasons causing this problem. One common cause is plugin conflicts. To troubleshoot this, you can follow our guide on checking for plugin conflicts.

If you’ve ruled out plugin conflicts and are still facing issues, another possible reason could be JavaScript-related errors. You can diagnose JavaScript errors using the browser’s console. Here’s how you can check for JavaScript errors in Chrome:

1. Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
   

2. Click on the Console tab to check for errors.
   

If you continue to face issues after checking these steps, please let us know, and we’ll be happy to assist further. Thank you for bringing this to our attention.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
How to Optimize a Category Page » Rank Math
Rank Math’s Content Analysis Tests For Archive Pages » Rank Math

Hello,

Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error or a firewall-related issue.

Here is how you can fix it:

• Firstly, ensure that you have the latest version of Rank Math installed on your site.
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

  /wp-json/rankmath/v1/updateMeta
  /wp-json/rankmath/v1/updateSchemas
  /wp-json/rankmath/v1/updateRedirection
  /wp-json/rankmath/v1/getFeaturedImageId
  /wp-json/rankmath/v1/getHead

  If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

• Check if there are any JavaScript errors that might be preventing Rank Math from saving the snippet. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
• Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

Thank you for choosing Rank Math.

Hello @muhammadqasim32

It seems that you’re currently using the Rank Math PRO plugin, but the account you have used on this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

We checked the referenced URL using the Google Rich Results test tool and validator.schema.org and the only schemas we can find on it is the Sitelink searchbox, WebSite, CollectionPage and Organisation schemas.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.