Product attributes in Titles and Meta

#100171
  • Resolved Sebastien
    Rank Math free

    Good day,

    I added a new attribute to my products but I can’t see it in Rank Maths. I can see my 3 previous ones but not the new one.
    Do you have any suggestions ?
    Thank you
    Sebastien

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Where is the attribute missing from, the drop downs or the taxonomy lists? Are you adding the attributes using an external plugin or WooCommerce ?

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    thank you for your answer.
    I added this attributes through a complete classic process in Woocommerce (no specific plugin or anything else).
    I checked there is no conflict between plugin or config.

    This a screenshot of the issue :
    https://pasteboard.co/JzOURjV.png

    At the bottom, you can see only 3 attributes and my 4th one is missing.
    This is my list of attributes :
    https://pasteboard.co/JzOVp0q.png

    I hope you will be able to help me.
    Thank you

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    You seem to have most of your plugins outdated including Rank math and WooCommerce. Please update all plugins and themes then clear your cache on your site and let us know if the issue persists so we can look into this further.

    Looking forward to helping you. Thank you.

    ā€‹ā€‹ā€‹ā€‹ā€‹ā€‹

    Hello,

    all the plugins are up to date on the website.

    Thank you

    Any news ?

    Hello,

    Iā€™m sorry for the delay and any inconvenience this issue may have caused you.

    I’ve checked your site and it seems some plugins need an update including Rank Math and WooCommerce. Please update all the plugins and clear your website’s cache then let us know if the issue persists.

    Hope that helps. Thank you and looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Product attributes in Titles and Meta’ is closed to new replies.