Problems with update

  • I am tryning to update the plugin, but there is a message that tells I dont have permissions.

    It´s the firts it happens to me with a plugin

    Thanks
    javier

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    It looks like you used a root user to upload the domain. That is why you are no longer able to update or delete the plugin.

    Your weimgoptimizer plugin was installed similarly and you will notice you won’t be able to delete that either.

    The solution to this is:
    1. Change the owner from root to your FTP username
    2. Ask the web host to delete the folder of Rank Math and install it again.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thanks for the quick response and solutiond to the problem!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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