Problems with structured data and variable prices from Easy Digital Download - Support

Resolved Anonymous
3 years, 3 months ago

Rank Math free

Yesterday I posted a ticket asking for help but it has disappeared, I guess it has not passed moderation… I do not know why, it is a real problem, it is not spam. I try to ask for help again.

When I enable variable prices in EDD, in structured data there is an error because it seems that the array index is added as a schema property. I attach an image using the tool that you recommend.

Note: If the image is not shown, this is the link: https://ibb.co/7vCZh4h

Translation of errors that appear in the image:
0 – Google does not recognize property 0 as an object of type Offer
1 – Google does not recognize property 1 as an object of type Offer
Price – A value is required for the price field

Anu solution? Can it be fixed in future versions?

Thanks a lot.

Viewing 5 replies - 1 through 5 (of 5 total)

Reinelle
3 years, 3 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

Could you also share the affected URL/s where you are getting these error messages to investigate further? You can include them in the designated Sensitive Data section

It is completely secure, and only our support staff has access to that section.

Thank you, and looking forward to your update.

Anonymous
3 years, 3 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
3 years, 3 months ago

Rank Math pro

Hello,

Could you please make sure you follow this guideline: https://rankmath.com/kb/rich-snippets/#easy-digital-downloads-schema to configure schema for your EDDs?

If this still doesn’t help, please share your site WP and FTP access as requested in previous reply so we can check into this further

Looking forward to helping you. Thank you.

Anonymous
3 years, 2 months ago

Rank Math free

Hi, thanks for your help.

I have seen the guide that you have given me and I have everything well configured.

The problem appears when I activate the variable prices option in Easy Digital Download, since the structured data automatically gives an error. It seems that it is a bug in the code because the index of the php array (0, 1, 2, 3…) is inserted as structured data.

In the first message I put a link to an image so that you have an example. Also in the sensitive data area I put a link to my website so that you can test it in Google’s structured data tool.

Thank you.

Michael Davis
3 years, 2 months ago

Rank Math pro

Hello,

In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
3 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Problems with structured data and variable prices from Easy Digital Download’ is closed to new replies.