Problems with metatags

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

After temporary disabling WordFence and the cache plugin and resaving the Home Page, I have been able to get the right content in the Facebook Sharing Debugger Tool, could you check it?

Looking forward to helping you. Thank you.

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Hello,

There are a few reasons for the Facebook (or any other social network like WhatsApp) not picking your images and other social tags. We will list them below so you can check which one applies in your case:

1. First and foremost, you must check the page source of the URL in question. Search for the og:image tag like in this Video:
https://i.rankmath.com/aJCccE

If the og:image tag is not found, that means Rank Math is either disabled or not able to print your social tags. Once done checking if Rank Math is enabled, you must check why it isn’t able to print social content by following this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Make sure to follow all the instructions carefully.

2. Assuming the og:image tag was found in step 1, we can proceed to find the issue.

Scenario 1: You are using minification on your website and your cache plugin is inputting too much inline CSS into your page source that your OpenGraph tags are pushed way too down your page’s source:
https://i.rankmath.com/y4WIgQ

If this is the cache, you must move your inline CSS to a file because Facebook and other social networks will only look for OpenGraph tags in the first 60kbs of your page’s source. If they don’t find it, they will assume you haven’t added them. They don’t want to waste their resources crawling huge pages looking for OpenGraph tags.

Scenario 2: The gain browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s OpenGraph detection. If you have it enabled, disable it. The option for W3 Total Cache is at WP > Performance > Browser Cache > HTTP (gzip) compression
https://i.rankmath.com/BbaiC6

Then, clear your website and server cache (including Cloudflare – if enabled)

Once you are done, you might want to test again here:
https://developers.facebook.com/tools/debug/

Click the Scrape Again button:
https://i.rankmath.com/A5z7WK

You should now see the OpenGraph tags update including the image.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

Of course, just let us know the results when you have time. We will be here to help you.

Looking forward to help you.

Hello,

When you say with all the plugins, do you mean with also Rank Math disabled?

I have also tried to log in the website and try to check more by myself but the login details seems to don’t work anymore, could you check it?

Looking forward to help you.

Hello,

I have tried to check some pages (like “Chi siamo”) in the Facebook Testing tool and it displayed the image preview, title, and description without any problem. Could you check it and let us know some URL where you see it having the issue so we can debug the issue faster?

Looking forward to help you.

Hi,

Could you please make this link publicly accessible?

We cannot see what’s inside:

We look forward to hearing back from you.

Hi,

This one:
https://drive.google.com/file/d/1ppb8AR5gvf4zboFk2lVoaxM-jiA5ZwI1/view?usp=sharing

In fact, all the links point to your Google Drive.

You can instead upload the image to imgur.com and share the link with us.

I think that will be much easier.