Problem saving changes

#232367
  • Resolved Claude Blet
    Rank Math free

    Hello,

    I cannot for example modify and save some settings in Rank Math SEO, in this case I cannot do anything with the General Settings menu, when my modifications are made, my site returns me a 404 page.

    This is also valid for the Staistics module !

    Thank you in advance,

    Regards,

    Claude

Viewing 7 replies - 1 through 7 (of 7 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thanks Ankit.

    What email address do I put in temporary-login-without-password?
    Thank you

    Claude

    Ankit
    Rank Math business

    Hello,

    Please use s******@r*********** email address to setup the plugin.

    Looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit
    Rank Math business

    Hello,

    There was some security rule inside your .htaccess file which was preventing saving the settings. I have removed the rules and added the default .htaccess file from here (https://wordpress.org/support/article/htaccess/)

    And the issue seems to be fixed. Could you please confirm the same on your end?

    Looking forward to your update. Thank you.

    Thank you very much Ankit, problem solved.

    Regards,

    Claude

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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