Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math account and the purchase of SEO PRO. To resolve this, you need to connect the email address used for the SEO PRO purchase to your existing Rank Math account or merge both accounts.
To do this, please follow these steps:
- Visit the Rank Math Support Forum.
- Open a ticket and in the Ticket Title section, provide a one-line summary of the issue.
- In the Ticket Question section, explain your situation in detail.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
- If you’re merging accounts, select a preferred email address.
- Include the email used for the PRO purchase or a screenshot of the invoice from FastSpring.com.
- Click on the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and assist in changing the email connected to it or merging it with your existing account.
Thank you for reaching out, and we appreciate your patience as we work to resolve this for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
How to Connect Your Google Account With Rank Math SEO » Rank Math
And I paid with PayPal for SEO PRO
Hello,
Thank you for contacting support.
The account with the PRO subscription is under the email address we added in the sensitive data section of this ticket.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
