Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), we would need to discard a theme or plugins issue.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit. If not, we will continue helping you.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Gracias por su respuesta. Y he realizado la pruebas y el conflicto esta al activar el plug de RankMath. Incluso WordPres me arroja este error al activarlo:
Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la línea 151 del archivo /homepages/46/d775066706/htdocs/clickandbuilds/Calas/wp-content/plugins/woocommerce/i18n/states.php. Mensaje de error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 10485760 bytes)
==============================================
No puedo editar productos en ningun tema con Rank activado.
Gracias
Barbara.
please i need suppot with the plugin
Hello Barbara,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Listo, he activado el acceso por una semana. Por favor mantenerme informada.
Gracias
Hello,
The shared access seems to have expired.
From the error you shared Se ha producido un error del tipo E_ERROR en la línea 151 del archivo /homepages/46/d775066706/htdocs/clickandbuilds/Calas/wp-content/plugins/woocommerce/i18n/states.php. Mensaje de error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 10485760 bytes), this seems to be an issue with WooCommerce reaching memory limit. Hvae you tried getting in touch with WooCommerce on the issue?
Looking forward to helping you. Thank you.
Ready, I´ve extented the access permit. I could´nt config the plug in. Sorry but im not expert.
As for woocommerce mistake, this was settled.
Thks a lot
Hello,
Thank you for the follow up.
I checked your site and updated Rank math to the latest version then activated the plugin.I was then able to view the products and edit without issue, check the screencast I have added in the sensitive section
Hope this helps you.
No pude ver el sceenprint… pero Crees que el problema pueda ser de memoria?? al activarlo no puedo ver la edición de productos, la pàntalla se queda en blanco. Que Estoy haciendo mal?
Gracias por el soporte.
no pude configurar Rank en mi sitio. He tenido que desinstalar. Gracias.
Hello,
We are glad that the issue is resolved.
If you need further help or with anything else, please open a new support ticket here so we can help:
https://support.rankmath.com
We are always here for assistance.
