Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
We would like to investigate this issue, but it seems that the username/password for your staging site is incorrect. Could you please check and update?
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve update the data, thanks!
Hello,
Thank you for the update, and sorry for the delay.
The logins you have provided for your staging site are still incorrect. I’ve attached a screencast in the sensitive data section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve update the data, sorry!
Hello,
Thank you for contacting Rank Math again.
Upon inspecting your website I was able to replicate the issue but the visual tab seems to be switching once you click on the content section. https://i.rankmath.com/F8Ud1B
However, this is not an issue caused by Rank Math since upon troubleshooting this with Rank Math deactivated, the issue still happens. You may want to consult the devs team of the plugin so as to get more assistance to resolve the issue.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
