Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello Jaed,
is everything updated and theme and the rank math plugin!
how you can check it?
Hello,
Thank you for the follow-up.
To show your posts permalinks as category/subcategory/postname, head over to WordPress Dashboard > Settings > Permalinks.
Then Choose Custom Structure and add /%category%/%postname%/
to the field.
If you add one category and one subcategory, WordPress will show both of them in the permalink.
If that didn’t help, please provide your WordPress logins in the sensitive data section to further investigate.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update.
I’ve checked your site, and it seems that your post’s Primary Taxonomy is not yet set to categories in Rank Math > Titles & Meta > Post
I have already enabled that option for you and it’s already working now. I’ve also created a test post where you can see the subcategory is already added.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Dear Reinelle,
Thank you, for your immediate help!
Everything ok now!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.