problem with subscription

#684580
  • Resolved Rachel
    Rank Math free
    Content AI Starter

    Hi
    I already have rank math on my website but wanted to purchase the AI option so followed a link and seem to have subscribed again to rank math a new subscription which is not linked to my website, and I still don seem to have the AI access.

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  • Hello,

    We apologize for the inconvenience you are facing with your subscription. It seems that you have subscribed to Rank Math again, which is not linked to your website, and you are unable to access the AI feature.

    To resolve this issue, please provide us with the email address associated with your Rank Math account and any relevant order or subscription details. We will investigate this matter further and assist you in resolving the subscription issue.

    Thank you for bringing this to our attention. We appreciate your patience and cooperation as we work to resolve this issue for you.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Rachel
    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘problem with subscription’ is closed to new replies.