problem with setup

  • Hi I’m trying to set up Rank Math and when I reach the part to key in the authorization code for Google search console, it just won’t authorize. I read from your set up instructions that the authorization should be automatic once I key in the authorization code, but that’s not the case for me.
    Also, even after I click on “authorize”, nothing happens. I’ve tried multiple times already but it is still not working.
    I’ve already verified my website on google search console.
    There is also no drop down for the search console profile. Basically, I’m stuck at the authorization section and it’s really frustrating.

    And when I tried to put up a new blog post, I want to include more focus keywords. So I click on “link your Rank Math account” but when I do, it leads me to an error message saying that I’m not authorized to access the page.

    I sincerely hope you can provide me with assistance promptly. It is frustrating that there is no live chat support available.

    Thank you very much.

    • This topic was modified 3 months, 4 weeks ago by  Faith.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please add your WP login details in the Sensitive Data Section?

    Looking forward to helping you. Thank you.

    Hi. Thanks for your reply. I’ve included the log in details. Thanks

    Hello,

    The login details you added in the Sensitive Data Section is not working for me. Can you please check again, and add the correct username and password in the Sensitive Data Section?

    Looking forward to helping you. Thank you.

    Hi. Pls kindly try again. I’ve edited it. Thanks

    Hello,

    The login details are still not working for me. I tried with both email & password.

    Can you please check the details again?

    Looking forward to helping you. Thank you.

    Hi.

    I have tried a number of times and it works for me.

    How about you log in on bluehost and then going to my WordPress from there?

    • This reply was modified 3 months, 3 weeks ago by  Faith.

    Hello,

    I logged into your site through bluehost, but I don’t see any issue you mentioned. The Search console and link your Rank Math account is working on your site. Please see the screencast I added in the Sensitive Data Section.

    Hope that helps. Thank you.

    I need to reset my password, but cant remember my current one!

    Hello,

    Thank you for contacting Rank Math today.

    I have just submitted this issue to our accounts team and someone will be getting back to you as soon as your account credentials have been reset.

    We appreciate your patience. Thank you.

    ​​​​​​

    hi, i am having the same issue in getting the authorization code. Can anyone help me?

    Hi Idaman,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind trying to link your Rank Math account and authorizing with Google in an incognito window and check if this will work? If it does not, please create a new support ticket and share some temporary admin access to your site on the sensitive data section and I will be happy to help.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘problem with setup’ is closed to new replies.