Hello,
I apologize for the issue you are facing with the redirect of media library image links after updating to the latest free version of Rank Math. It seems that the links created in the media library are redirecting to unknown destinations and resulting in errors, forcing you to disable the redirect module to make the links work.
To address this bug, we recommend performing a quick conflict check on your website to identify any conflicts between plugins or themes that might be causing these unexpected redirects. Here’s how you can do it:
- Enable Troubleshooting mode in Rank Math.
- Disable Rank Math and check if the random redirections are still happening.
- If no issues are found, try disabling other plugins one by one to pinpoint the source of the problem.
- Check if the redirects persist with your current theme.
Before proceeding with the conflict check, ensure you have a complete backup of your website to restore it if needed. If you are unable to resolve the issue using these steps, please open a support ticket on our community forum at Rank Math Support Forum, and our support team will assist you further.
Thank you for bringing this concern to our attention. We appreciate your patience and understanding as we work to resolve this matter promptly.
Best regards.
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Should You Redirect Attachment Page URLs? » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Rank Math General Settings
Why Are Posts Redirecting to www or Non-www Incorrectly?
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I found that reverting to the previous version resolved the issue.
Hello,
Thank you for contacting Rank Math Support.
We are unable to log in to your account with the details provided. The username or password you entered is incorrect.
If your attachment pages are getting redirected, please head over to your WordPress Dashboard > Rank Math > General Settings > Links, and from there disable the Redirect Attachments option:
In case this option isn’t available for you, make sure that you’re using the Advanced mode of Rank Math.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi
Iam sorry for the silly mistake regarding incorrect credentials.
Kindly login using:
[moved to sensitive data section]
Regards
New Credentials
[moved to sensitive data section]
Note: even with the new update 1.0.217, it is still not working
Hello,
We checked your site and could not replicate this issue, even with the redirection module activated. Please share a link to an attachment that redirects and then ends in an error.
If possible share a screencast showing how to reproduce this issue on your site. You can use a tool like Loom for the screencast.
We look forward to hearing back from you.
Thanks.
Thank you for your reply
To easily replicate the issue
1. go to dashboard
2. go to media library
3. choose any product image
4. click the permalink placed just under the image title
this will end into error page
now if you disable the redirect module, the link works nicely and if you revert to version 1.0.215.1 then everything is OK and you do not have to disable the module.
kindly find below 2 screen-shots of the problem
Regards
Hello,
You had the option to redirect attachments enabled which was redirecting these attachment pages.
The option can be found under WordPress Dashboard > Rank Math SEO > General Settings > Links.
In most cases, we recommend keeping this option enabled as explained in our documentation here: https://rankmath.com/kb/should-you-redirect-attachments/
We have disabled the option on your website so those pages are now loading and you can assess whether or not you want to make the change.
Don’t hesitate to get in touch if you have any other questions.
