problem with google search

#231803
  • Resolved As
    Rank Math free

    Good morning,
    I have a problem with two of my websites, in the first I do a google search and it does not show my site casasivota.gr, in the second I have made all the settings for seo in the plugin rank math and in the Local SEO & Knowledge Graph, I can not find the pages that I have made for home and communication.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I checked your sitemap and it is throwing an error:

    Please follow these steps:
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    After that please make sure that your sitemap is working fine using this tool: https://www.xml-sitemaps.com/validate-xml-sitemap.html

    Also, your robots.txt file has the wrong rules. Please follow this guide to edit it: https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/

    If you are not able to edit the file then please check your site’s root folder to check if there is a physical robots.txt file and edit it: https://rankmath.com/kb/cant-edit-robots-txt/

    After that remove all previously submitted sitemaps from your GSC account and resubmit your main sitemap(sitemap_index.xml) and wait for Google to crawl your pages.

    Here is a guide that you can refer to: https://rankmath.com/kb/google-index/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    As
    Rank Math free

    thanks a lot for the help, at casasivota.gr I was able to find these settings and make the changes but I did not understand what code to put in robots.txt. on other websites I have not got all these settings in rank math what could I have done wrong? the second problem I told you before with the home page and the contact page that does not give me as options in About Page and Contact Page in Local SEO & Knowledge Graph is on the website lenisparga.gr

    Ankit
    Rank Math business

    Hello,

    Just simply delete any physical robots.txt file present inside the root directory of your WordPress installation because Rank Math will generate automatically for you.

    on other websites I have not got all these settings in rank math what could I have done wrong? the second problem I told you before with the home page and the contact page that does not give me as options in About Page and Contact Page in Local SEO & Knowledge Graph is on the website lenisparga.gr

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    As
    Rank Math free

    Thank you very much, as I share the URL below, I have made access for 3 days
    [moved to sensitive data section]

    Hello,

    I’ve tried the login link you have provided (moved in the sensitive data section), and it seems that it is not working as it is showing a page not found error.

    Could you please check?

    Looking forward to helping you.

    Thank you.

    As
    Rank Math free

    [Moved to Sensitive Data]

    As
    Rank Math free

    Hello,

    Thanks for sharing the link.

    I was able to check that you were using Rank Math in Easy Mode and that’s why all the settings were not visible. I have switched it to Advanced Mode from WP Dashboard > Rank Math > Dashboard and now all the settings are available:

    And I was able to replicate the issue with pages not loading in the search result for the About Us and Contact Us page. I am checking it with the devs and will let you know as soon as I have any updates.

    Lookinf forward to helping you.

    Hello,

    It seems like some firewall rule of ModSecurity is preventing the ajax call of Rank Math from searching the pages. Please check with your host and disable the ModSecurity or remove any firewall rules and check again.

    Let us know how that goes. Looking forward to helping you.

    As
    Rank Math free

    Thank you very much for your help, I managed to make the change and everything is fine now

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

You must be logged in to reply to this ticket.