Hello Rossi,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Do you mean you are not able to edit Rank math meta fields?
If so, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi and thanks a lot for the quick response!
Unfortunately I even can´t use the troubleshooting mode, because when trying to enable the plugins one by one, it just says “a site error occured” so it´s impossible to use the troubleshooting mode. this is really weird. WordPress and all plugins are up to date (except of the revslider, as it´s not updated since a 5.x-version because it crashed almost the whole site, so I didn´t update it since then again).
So I don´t know what to do, as troubleshooting mode seems to be not possible 🙁
here´s the screenshot of the error message when using troubleshoot mode:
https://www.dropbox.com/s/2mrl3etqx0esacz/troubleshootingmode-error.jpg?dl=0
In the meantime I have checked some plugins without using troubleshoot mode, it may seem that classic editor plugin may be the cause.
when disabled and using gutenberg, i can use rankmath again, but only when editing sites – the problem occures still when editing portfolio sites.
hope this sounds not too chaotic 🙂
So, what could I do when even troubleshooting mode doesn´t work?
I´m running out of ideas :))
thanks a lot and sunny greetings!
rossi =)
Hello,
If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Since you are having issues with the troubleshooting mode, please also add some FTP credentials so we can check the logs and restore access to the site if there is any issue.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hi again & thanks a lot!
I updated the sensitive data field and gave you the usual login data, as I didn´t figure out how to create a temprarely login with the plugin.
I also hope, the ftp data is correct as described. I created a new user for the support, so I hope, this works 🙂
Thanks a lot again and I hope the issue can be solved somehow 🙂
Looking forward hearing from you!
Sunny greetings!
Rossi 🙂
Hello Rossi,
I also tried to use the troubleshooting plugin on your site but it seems to have issues. Could you please try disabling your plugins and switching your theme to see if this issue persists?
You can also create a staging site so we can test this from our end.
Looking forward to helping you. Thank you.
Hi again & thanks a lot for your efforts! Sorry for the late answer, I was´n´t at home during the weekend ´til yesterday 🙂
what exactly is a “staging site”?
to what should i swith my theme? do you mean disabling the actual child theme and switching to the “usual” theme?
please forgive me my maybe naive sounding questions, but I´m not that good and experienced at this :)))
I´ll try switching off plugins one by one (without troubleshooting mode), later this evening when there´s not so much traffic 🙂
I´ll need some 2 days, as there´s lot of work going on here (which is good during a worldwide crisis, of course =D)
so I´ll write you soon after having testes all plugins by disalbing/enabling 🙂
if cou can explain in the meantime, what you mean with “staging site”, thanks a lot! =)
Read ya soon & sunny greetings!
Rossi =)
Hello,
A staging site is a clone of your live website that is used for testing changes before making them live. Staging sites help you catch errors, so you don’t end up breaking your live website.
Please follow this tutorial: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you. Thank you.
hi again! sorry for my late answer, i need some time right now, because our bloved dog died 2 days ago and I´m not able doing anything right now. i will try to follow the tutorial above and respond as soon as possible again. sunny greetings!
Hello,
Our deepest condolences.
Let us know when you do look into this so we can assist you further.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
