Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can I confirm with you that you are using GA3? Your analytics tag should be UA-XXXX instead of GA-XXXX.
Please check this link from our tutorial:
https://rankmath.com/kb/using-ga4/
Also, are you using Firefox by any chance?
Let us know the outcome.
Looking forward to helping you.
Yes.. I am using GA3.
https://ibb.co/MPBBHMg
And i also already check this https://rankmath.com/kb/using-ga4/ tutorial. to make sure that i use GA3.
I use Mozilla Firefox.
Thanks.
Hello,
Thank you for following up.
Could you please try to connect using a different browser aside from Firefox (Google Chrome preferred) and see if the issue persists?
I hope that helps. Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, Reinelle
Using Google Chrome solved the issue. The analytics is showing green color.
Though i have never encounter such issue like this and have never has any trouble in using Firefox for all my work.
Thanks for the help.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
