Problem to change and save option in Rank Math

#385647
  • Resolved GALERNA ESTUDIO

    1 year, 12 months ago

    Rank Math pro
    Content AI Starter

    Hello.

    We have been working on various SEO tasks for several days, and now that I was trying to save some settings in Rank Math, I have noticed that no settings are saved.

    Can you please check if there is any incompatibility that could be causing it? Is it due to a Rank Math update?

    We have been trying things all afternoon (disabling plugins, themes, touching htaccess, touching server) and there is no way.

    It does not let me save Rank Math is within the “Titles and meta” tab, specifically in “Other pages” to uncheck the “Noindex on paginated pages” option. I don’t really know why.

    I really don’t know where the problem can come from, because I updated the plugin, momentarily deactivated mod_security through htaccess and more. But I still can’t save these options within Rank Math – Titles and Metas – Other pages.

    I’ve checked the console when trying to save the Rank Math option, and as you can see in the screenshot, there doesn’t seem to be any internal glitches on the web : https://ibb.co/Fx1J8cH

    Do you know from similar past experience if there might be something else that could be causing the crash or what I could try to save these settings?

    Regards.

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 12 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist these routes:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule

    You can get in touch with your web host as well for Whitelisting the routes.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Problem to change and save option in Rank Math’ is closed to new replies.