Problem Jquery RankMath & Flatsome Theme

  • Good evening, I’m having problems with your plugin and the Flatsome theme.
    Everything comes as a result of the last update of your plugin.
    When I try to edit a page with the visual constructor UX Builder, when I save a change, I get this error that I detail below.
    I have tried to disable your plugin, and it does not throw me that error.
    Attached capture of the browser console.
    I await an answer as soon as possible.
    Thank you
    Problem jquery

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to reproduce the errors when editing the pages and this has been submitted to our dev team for closer investigation.
    We will be getting back to you after a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi Alfonso,

    We logged into your site and we tried to update the page from the UX Builder and we see the error in console.

    Even after deactivating the RM plugin, the update is not working and console shows the jQuery errors. So our plugin is not causing any problem.

    Your site is adding #/ at the end of the URL ( domain/wp-admin/post.php?post=2657&action=edit&app=uxbuilder&type=editor#/ )

    This is probably causing a problem.

    Thank you very much, I will contact the developer of the topic, if you can help me.

    Greetings.

    Hi Alfonso,

    Good luck, I hope that they will be able to help to fix this.

    Feel free to contact us should any other issues come up. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Problem Jquery RankMath & Flatsome Theme’ is closed to new replies.