Problem in Setup Wizard

#27821
  • Resolved ebierzo chechu

    4 years, 3 months ago

    Rank Math free

    I’m having trouble on these page to configure Rank Math.
    When I try to validate the Setup Wizard wordpress data it returns a critical error.

    Fatal error: Uncaught Error: [] operator not supported for strings in /home/msgwoczq/public_html/wp-content/plugins/seo-by-rank-math/includes/class-helper.php:190 Stack trace: #0 /home/msgwoczq/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/class-your-site.php(131): RankMath\Helper::update_modules(Array) #1 /home/msgwoczq/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php(216): RankMath\Wizard\Your_Site->save(Array, Object(RankMath\Admin\Setup_Wizard)) #2 /home/msgwoczq/public_html/wp-includes/class-wp-hook.php(288): RankMath\Admin\Setup_Wizard->save_wizard(”) #3 /home/msgwoczq/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array) #4 /home/msgwoczq/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/msgwoczq/public_html/wp-admin/admin-post.php(70): do_action(‘admin_post_rank…’) #6 {main} thrown in /home/msgwoczq/public_html/wp-content/plugins/seo-by-rank-math/includes/class-helper.php on line 190

    I have used your tools to erase transient data, seo analysis etc… and this does not work.
    I don’t know what the reason may be, I started using tool on another website and I haven’t had this problem.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have accessed your site from my end and I can’t reproduce the issue. Have you managed to resolve it on your end ? If you haven’t, have you tried using a different browser or device and check if the issue still persists. Let me know if it still does.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    ebierzo chechu

    4 years, 3 months ago

    Rank Math free

    Hi,
    I have tried it from another computer and another browser and the problem is the same and it is already the first option to save changes in point 1 of the configuration wizard.
    The site is under test you can execute the action yourself.

    thanks and best regard

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for the reply.

    I have been able to replicate the problem and this has been submitted to our dev team for closer investigation.

    We will be getting back to you in a short while. Thank you.

    Pratik

    4 years, 3 months ago

    Hello,

    Wrong data was stored on your site in rank_math_modules option which was causing problem. I reset the data and that seemed to have fixed the issue. Can you please confirm?

    Thank you.

    ebierzo chechu

    4 years, 3 months ago

    Rank Math free

    It seems that everything works correctly.
    Many thanks.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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