Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Hello
Not from the firewall because it works when I disable the ACF plugin.
Hello,
Please ensure that the ACF Module is enabled in your Rank Math > Dashboard.
https://rankmath.com/kb/advanced-mode/#num-2-acf
Then, add a focus keyword and check if there are any errors in the browser console:
https://rankmath.com/kb/meta-data-not-saving/#num-2-1-how-to-check-javascript-errors-in-chrome
If there are any errors, please share screenshots of the errors using https://imgbb.com/
We look forward to helping you.
Hello
yes , ACF Module is enabled
screenshot of the errors:
https://ibb.co/WpCrLRd
Hello,
There seem to be timeout issues when checking the logs.
Please get in touch with your web host and ask them to set at least the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tested this on multiple pages with both our plugin and ACF enabled and the data was being saved correctly.
Could you please let us know on what page you are seeing this issue?
Looking forward to hearing back from you.
Hello
When I try to draft a new post, I get the problem that the SEO title, description and keyword focus are not saved, and now I checked again and the problem is still there.
Hello,
We are able to replicate the issue from our end.
However, we noticed there aren’t any console errors when saving the draft post. Please share your FTP login in the sensitive data section so we can further troubleshoot this issue.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
