Hello,
Thank you for reaching out to our support page and bringing your concern to our attention.
It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue?
Please ensure that your category has posts associated to it to ensure that the robots meta is set to index.
Looking forward to helping you.
Thank you.
forget this ticket please,
I have a new questions, why I could not add “Canonical URL” to my template builder?
Please check the below screenshot link
https://prnt.sc/iVVno8e8JBmN
After click update, the Canonical URL disappeared, and returned to the default one
Hello,
I’ve checked the screenshot you’ve shared with us, and also the URL I can see in the screenshot.
While thoroughly investigating your issue, I noticed that you are using both Yoast and Rank Math on your site. Therefore, it seems to be an issue of plugin conflict.
Here is a confirmed list of SEO plugins that conflict with Rank Math:
https://rankmath.com/kb/plugin-conflicts/#seo-plugins
In this situation, I’d like to suggest you try disabling Yoast, clearing the caches from your site, and changing the canonical URL again.
Let us know how it goes. Looking forward to helping you.
Thank you.
I deleted yoast, and confirmed I do not have any conflict plugins installed, but the issue still exists,please help
Hello,
In this situation, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Besides the issue I already mentioned above.
There is another issue for one of my pages setting, please check this video:
https://www.veed.io/view/51279bcc-0a4c-4814-993e-74ebc0c84493/showcase?sharingWidget=true
There are total two issue I found till now, please check and help, thanks
Hello,
There is a conflict between Rank Math and your theme or one of your plugins. To confirm this, I installed the Health Check and Troubleshooting plugin and activated troubleshooting mode with only Rank Math active. The follow settings changes were being saved while in troubleshooting mode.
To find the conflicting theme/plugin please follow our troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
