Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.
Your account can be seen under the Free version. Could you please let us know if you’ve purchased the PRO plan with a different email address?
Kindly share the email address with us in the sensitive data section of this ticket, so that we can help you further.
As for the number of websites that you can have with PRO, you can use the Rank Math PRO on unlimited personal websites. Personal websites are the ones you own 100% and not a client website or a partnership with someone. A personal website can be a business, earn you money, and you can even sell it to anyone, but it needs to belong to you.
We hope this information helps. Please let us know if you need help with anything else.
Thank you
We have again renewed our license on December 24, 2020, as seen in invoice records
Hello,
You have indeed an invoice for December 2020, but that subscription has run out on December 2021 and since you didn’t renew the access to the PRO files was revoked from your account.
All our subscriptions have a duration of 1 year, after which the subscription ends if the renewal is not able to be processed automatically from the active payment method.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
