Pro version not available

#357219
  • Resolved Nish Patel

    2 years, 1 month ago

    Rank Math free

    Hi,

    My WordPress screen says that “There is a new version of Rank Math SEO PRO available. View version 3.0.7 details.” But when I login and download the version from My Account, it downloads the 1.0.83 version. Here is the screenshot: https://ibb.co/2FWnxXW

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    2 years, 1 month ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Your subscription status is set as a Free user. Please share the email address that you used while purchasing the PRO subscription so we can assist you further.

    Looking forward to helping you.

    Nish Patel

    2 years, 1 month ago

    Rank Math free

    Hi,

    The email ID is p**********@g********. The username is nish-7451

    Jeremy

    2 years, 1 month ago

    Hello,

    It is possible that you have activated the plugin using your Free account.

    Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect using your paid Rank Math account.
    disconnect account
    connect account

    Let us know how that goes. Looking forward to helping you on this one.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pro version not available’ is closed to new replies.