Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like the PRO subscription is not active on your account. Can you please confirm if you’re logged in to your Rank Math account using the same email that you used to purchase the PRO version? If yes then please share your email address in the sensitive data section so we can check.
We really look forward to helping you.
Thanks so much for the quick response. The pro account is in fact listed under my other google account (d**************@g********) but now the website has disappeared and moved to this google account. Everything was connected correctly at one point and now it’s not – not sure how it managed to move to my other google account.
The website is showing ‘connected’ under this current Maxon acct, but the PRO purchase is connected to my personal gmail account and I can no longer connect my website in there. Can you please help me with that? So sorry for the trouble.
Thanks!
Hello,
Thanks for getting back.
Please log in to your Rank Math account using the email address that is connected to your PRO account. Then follow the steps mentioned below:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Will do. I’ll take care of this tomorrow. Thanks again for the quick response.
Hello,
Thanks for getting back.
Let us know how it goes. Please don’t hesitate to contact us if you need any further assistance.
Thank you.
