Hello,
We apologize for the inconvenience you are facing with the Rank Math PRO upgrade. To resolve this issue, you need to ensure that the email address connected to your PRO plan matches the one you used for the purchase.
If you have already paid for the upgrade but it’s not reflecting as PRO, please follow these steps:
- Log into your Rank Math account using the email address “b*****@g********”.
- Check if the PRO version is available for download in your dashboard.
- If not available, please contact our support team by opening a ticket here. In the ticket, mention that you have already paid for the upgrade but it’s not reflecting as PRO. Provide the email address used for the purchase and any relevant details.
Our support team will assist you in activating the PRO version on your account promptly.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this issue for you. If you have any further questions or need assistance, feel free to reach out to us through the ticketing system.
We’re here to help 24/7!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
i need humen to fix this please
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Dear Princess,
Thank you for your prompt response.
I appreciate your clarification regarding the Content AI Starter plan that I inadvertently purchased. However, it seems there may have been some confusion on my end during the purchasing process.
Upon reviewing my needs and the features provided, I realize that I actually require the Rank Math PRO subscription rather than the Content AI plan. I apologize for any inconvenience this may have caused.
Given the circumstances, I kindly request your assistance in either upgrading my current plan to Rank Math PRO or facilitating a refund for the Content AI Starter plan so that I may proceed with purchasing the correct subscription.
I truly value the services provided by Rank Math and would greatly appreciate your support in resolving this matter swiftly.
Thank you for your attention to this issue, and I look forward to your prompt assistance.
Best regards,
Saif
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Then, you can purchase a new subscription from our site: https://rankmath.com/pricing
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
