Pro update failure

Hello,

We apologize for the inconvenience you are facing with the update. The error message “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” usually occurs due to one of the following reasons:

1. There’s an issue with the zip file you’re uploading.
2. You try to update the PRO version while connected to the free account on your website.
3. WordPress doesn’t have enough memory on a webserver to unzip and upload the zip file contents.
4. If your server is located in a sanctioned country, your requests will be blocked by our server.

To resolve this issue, please follow these steps:

1. Ensure there’s no issue with the zip file you’re uploading. You can download the latest Rank Math PRO version from your account and install it on your website.

2. If you are updating the PRO version while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and then reconnect it following the steps mentioned in our knowledgebase article.

If the issue persists after following these steps, please feel free to reach out to our support team directly from here, and our experts will assist you further.

Thank you for reaching out to us!

Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Download the Rank Math PRO Plugin Zip File in Safari » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

This error usually occurs due to one of the reasons mentioned below.

1. There’s an issue with the zip file you’re uploading.

2. You try to update the PRO version while connected to the free account on your website.

3. WordPress doesn’t have enough memory on a webserver to unzip and upload the zip file contents.

You can go through this knowledgebase article on how to fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature error for more troubleshooting tips.

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Hello,

It seems that you’re currently having queries about the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

You can use tools like Imgur (https://imgur.com/upload) to upload the screenshots and share the generated links here.

We really look forward to helping you.

Thank you.

Hello,

We logged in to your site using the provided access details in the sensitive data section of this ticket.

Upon checking we can see that you only have the Rank Math SEO FREE plugin installed.

We can also see that your account from which you have contacted is a Free account.

Could you please download and install the latest version of the Rank Math PRO plugin from https://rankmath.com/my-account/ and share the PRO subscription invoice from https://rankmath.com/my-account/subscriptions/?tab=payments so that we can verify and check further ?

We really look forward to helping you.

Thank you.