PRO subscription, under which account?

#176035
  • Resolved CutTheWeb Internet Marketing

    3 years, 1 month ago

    Rank Math free

    Hi RankMath support,

    I have a question, on 16-12-2020 we have purchased a PRO subscription. Only we can’t find the account associated with it anymore. We need it to update the PRO WP-plugin.

    Could you help us with this? You can see the (Paypal transaction reference in the sensitive data area.

    And see this image for https://ibb.co/dkjHK34 for the PayPal receipt (will be deleted in 1 week).

    I hop you can help with this issue.

    Thank you in advance,

    Regards,
    Bart

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Are you able to tell which email address you are using for that paid Rank Math account? If so, you can simply head over to our login page and retrieve your password by clicking the link “Lost your password?”.
    lost password

    If the above is not applicable, please send your request (with the transaction details) to our Account Department and they should be able to help you: s******@r***********.

    Looking forward to helping you. Thank you.

    Uzair

    3 years, 1 month ago

    Hello,

    Upon checking this further, it looks like you made the purchase using a************@c***********

    Please login to that account to start using the PRO plugin.

    If you would like us to merge these two accounts, please tell us which one you prefer.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘PRO subscription, under which account?’ is closed to new replies.