Hello,
We apologize for the issue you are facing with your Rank Math Pro subscription and the Google account connection.
To resolve the issue with your Pro subscription not being recognized, please ensure that you are logged into the correct Rank Math account that is associated with your Pro purchase. If you upgraded to Pro using a different email address than the one linked to your free account, you will need to contact our support team to merge both accounts or change the email connected to your Pro account. You can find more information on this process here.
Regarding the Google account connection and the red dots for analytics, it may be due to not having an active subscription plan or not being connected properly. Please ensure that you have logged into your Rank Math account and connected it correctly. You can follow the instructions provided in this article to connect your Google account: How to Connect Your Google Account With Rank Math SEO.
If you continue to experience issues, please reply to this ticket with more details, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Connect Your Google Account With Rank Math SEO » Rank Math
Please look up the accounts that have been associated with my website mindlabneuroscience.com
I believe the active PRO subscription should be linked to m******************@g********. Please advise.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We can only see a Content AI EXPERT subscription on the account you opened this ticket with. Perhaps you purchased the Rank Math PRO subscription with a different email address.
Can you please search and forward a receipt from FastSpring.com for the Rank Math PRO subscription so we can locate the PRO account?
We look forward to helping you resolve this issue.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.