Pro purchase not showing

#226050
  • Resolved Anonymous

    2 years, 10 months ago

    Rank Math free

    I bought pro and would like to upgrade to your independence offer, but when i log in it says I am on a free account. I could be that I have created a second account, but I can’t log in to the other.

    my email addresses are m***@m**************** and m***@c****************

    Thanks
    Marc

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ankit

    2 years, 10 months ago

    Rank Math business

    Hello,

    I’ve forwarded your request to our accounts department, and we will get back to you shortly. Meanwhile, you can try to reset your password from here (https://rankmath.com/my-account/).

    We really appreciate your kind patience regarding this matter.

    Thank you.

    Uzair

    2 years, 10 months ago

    Hello,

    It looks like the purchase was made from your account linked to email ID m***@m****************

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro purchase not showing’ is closed to new replies.