pro license authentication failed.

#658163
  • Resolved Junkuen KIm

    6 months, 1 week ago

    Rank Math pro
    Content AI Creator

    hello. I am a rank math user who subscribes to the existing rank math pro and content AI. I was using Ubuntu on VULTR server and installing wordpress using plesk. I may have made a mistake while adding server storage, but plesk itself stopped working, so I ended up creating a new server for plesk. The URL is the previously used hppts://rootlog.co.kr. The Google email address is j********@g********. We will send you an additional receipt via email. I’m not sure if it’s because my current page’s IP address and WordPress ID have changed, but I use the same URL, but the pro version authentication and Content AI payment details don’t appear. What should I do in this case?
    I will pray for a good answer.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Great

    6 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    It appears the Rank Math account you are connecting your website to is not a Rank Math PRO account. To find the account where you had the Rank Math PRO subscription, can you please share the receipt you got via email with us here? This would help us locate your Rank Math subscription account for you.

    You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    Junkuen KIm

    6 months, 1 week ago

    Rank Math pro
    Content AI Creator

    [moved to sensitive data section]
    No, you’re right. I checked this email attachment in that email.

    Princess

    6 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have fixed your accounts as requested with the main email address: j********@g********
    Auto-login link: https://rankmath.com/my-account/?uid=1433866&altoken=4f6343b9ed132c8bb3f1c20a2fc0c1fa

    Please check on your end if everything is working as expected.

    You can download the PRO plugin files from here:
    https://rankmath.com/my-account/
    download

    Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘pro license authentication failed.’ is closed to new replies.