Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
However, I’ve already raised this issue to our accounts department for checking your purchase and we will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
We appreciate your patience.
It looks like the purchase was made from email ID `a**********@l***************
You have two accounts with us – a free and a PRO one. Would you like us to merge the two accounts for you?
Alternatively, we have shared the direct login to the PRO account you can use to login.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Good Morning,
Yes please merge the 2 accounts since that was my intention from the beginning. Keep it under this email a**********@l*************** since it has the correct billing information.
Thank you for your help
Kind Regards
Ana Leamaro
Hello,
You can update the email address by following the link added in the Sensitive area.
Hope that helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
