pro is not recognised on my site

#451660
  • Resolved kingscannabisseeds

    1 year, 7 months ago

    Rank Math free

    Hi There,

    I bought rank math pro ages ago and my website keeps saying I don’t have pro so how can I fix this please?

    my reference is Order Reference RANKMATH220307-2610-58248

    I laso have another site which I thought I could use it on that one aswell.
    Thanks
    rachael

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve attached the email address in the sensitive data section where your Rank Math PRO subscription is purchased.

    In this case, we can merge both of your accounts to consolidate all your websites. Let us know your preferred email address and we will do the needful.

    Looking forward to helping you.

    Thank you.

    kingscannabisseeds

    1 year, 7 months ago

    Rank Math free

    That’s great thanks if you can use the info@ email address please that would be brilliant thanks for your help

    Jaideep Asrani

    1 year, 7 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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