Pro install issue

#202152
  • Resolved Michael Blair

    2 years, 11 months ago

    Rank Math free

    I have just purchased Pro version. However, I have received no receipt or login email instructions.

    I either need to login and use the software or get an instant refund of money. Please respond.

    Here is the receipt:

    FastSpring
    -$59.00
    May 25, 2021
    Payment

    Paid with
    BANK OF AMERICA
    $59.00
    on May 25, 2021
    Transaction ID
    9A339392FX827282V
    Seller info
    FastSpring

    877-327-8914
    http://fsprg.com
    d********@f*************
    Purchase details
    PRO Subscription
    $59.00

    Total
    $59.00

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    I’ve forwarded this issue to our accounts department and will get back to you shortly.

    We really appreciate your kind patience regarding this matter.

    Thank you.

    Uzair

    2 years, 11 months ago

    Hello,

    We appreciate your patience.

    It appears you made a mistake while typing the email ID. The order of numbers is wrong. We have shared the email ID you used in the sensitive data section along with a unique login URL you can use to access your account.

    Please check and let us know if you want us to merge the two accounts for you. If so, which one did you want to keep?

    We look forward to hearing back from you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro install issue’ is closed to new replies.