pro didnt work - Support

Resolved Jade Kingston
1 year, 10 months ago

Rank Math free

Hi I have been charged for pro, the money has come out of my account, but it does not appear here…. Are you able to activate pro?

Viewing 4 replies - 1 through 4 (of 4 total)

Jade Kingston
1 year, 10 months ago

Rank Math free

here was the URL I was taken to after I made the payment: https://rankmath.com/thank-you-pro/?okey=c5wrO8p4TSGYMhIm9m-LAQ

Jeremy
1 year, 10 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

You can add a screenshot link using this tool in the sensitive data section

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Jade Kingston
1 year, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jaideep Asrani
1 year, 10 months ago

Hello,

You have purchased the PRO subscription using the email address I have shared in the sensitive data section.

If you would like us to merge your accounts, please share the preferred email address and we will do the needful.

Looking forward to helping you.

RankBot
1 year, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘pro didnt work’ is closed to new replies.