Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm if you’ve posted this ticket with the same account that was used at the time of purchase? If not, then please share the Email ID used during the transaction.
Looking forward to helping you.
Thanks.
I believe it was p********@g********. If not, it was m**********@g********.
Thanks
Hello,
Thanks for your reply.
I’ve forwarded the details to our accounts team, and we will soon get back to you.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you.
Thank you.
Hello,
We do not see any payments from either of those accounts.
Can you please share either of these?
1. Last 4 digits of the card you used to make the purchase
2. Full name you used while making this purchase
We look forward to helping you find the account you used to make the purchase.
Thank you.
Jae Prowse
If that doesn’t work, I’ll forward the card details.
Thanks
J
Hello,
Sorry, we cannot find any payments from last name Prowse.
Did you maybe use another name?
I don’t think I could have. It may be from Horrified Magazine. Or the card number last four digits should be 3802.
Thanks
The email attached to my paid account is (I think) j**@h********************** but it won’t let me log in.
Hello,
We do not see any payments from that account either or from any card with last digits 3802.
Do you have an email receipt or something? Maybe you can run a search for rankmath.com on your email inbox.
Hi,
I discovered that the payment was made from my Amazon credit card with the last four number 2929. I can send a screenshot of the payment if required.
Thanks
Hello,
Thank you for that information.
I’ve already forwarded this to our accounts department for further checking and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Please also attach the screenshot of the payment in the sensitive data section as it will be helpful for us to locate your purchase.
It is completely secure, and only our support staff has access to that section.
Thank you.
Hello,
Do you have the name you used? If you didn’t use a card directly (like by using Amazon Pay option), we cannot track your payment from your card number and we can only do it when you provide the full name of the payer or the receipt/invoice ID or the email ID you used.
Please send a screenshot of the payment along with the date/time so we can locate it. It will be harder but we will give it a shot this way.
The name on my card is Jae Prowse so it must be that. I don’t seem to have an email receipt (I’ve checked everywhere), all I have is a screenshot of the payment on my credit card bill for £53.78 on the 16th November 2020.
Hello,
We were able to locate the account using the details you have shared.
The payment was made using f*****@h**********************
If you do not know the password, please attempt a password reset from https://rankmath.com/my-account/
Otherwise, please email s******@r*********** from that registered email ID and we would be more than happy to send you a new password or a unique login link.
We look forward to hearing back from you and helping you resolve this issue.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
