Support › Rank Math Free › Pro Account
1 month, 2 weeks ago
i have pro account but ı don’t update
Thank you for contacting Rank Math.
You have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, install and activate the PRO plugin on your website, you can follow this guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Then, connect your website to your Rank Math PRO account by going to WordPress dashboard > Rank Math dashboard > Help > Connect.
I hope this helps. Looking forward to helping you.
It looks like you tried to upgrade the plan to Business but there was not enough balance on your card, that is why you do not see any subscription in your account:
Let us know if you want to get the Business license so we can refund the PRO or if you want to keep the PRO only, we can cancel the upgrade.
Looking forward to helping you.
ı want to keep the PRO only
how long should i wait
We are really sorry for the delay.
The request has been forwarded to our accounts department and we will get back to you shortly.
We really appreciate your kind patience regarding this matter.
Apologies for delayed response.
We had troubles reactivating your PRO subscription so we had to refund your original payment.
Please purchase the subscription again, that was the only way we could handle this situation.
2 weeks, 2 days ago
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
The ticket ‘Pro Account’ is closed to new replies.