Primary category Picker box is empty

#53612
  • Resolved Antonino Scarfì
    Rank Math free

    Hi,

    I set the primary taxonomy for each custom post type in order to be able to select a primary category picker. The problem is that the primary category box appears but empty, here the screenshot: https://snipboard.io/d9KoHh.jpg

    I’m sure that it’s the box of primary category picker because if I remove the primary taxonomy for the post type, the box is not there.

    Do you have any clue why this happens?
    THanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hi,

    Thanks for suggestions.

    I have the latest version of Rank Math.
    I deactivated all the plugins, leaving only Rank Math.
    I activated Twenty Twenty theme.

    Anyway, yet the issue is still there 🙁
    I added the sensitive data to my website so you can check it.

    Any other thought on why?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I understand the reason!

    It’s empty simply because I had only one category selected 🙂
    I was the fool not to think about it, but maybe you can improve the UX by show anyway the select, even with one category, because the simply empty box seems to be a bug 🙂

    Thank you.

    Hi there,

    Thanks for the reply and the feedback.

    Please let us know if we can help with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)

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